Statement of Policy

Click HERE to download this page in PDF format.

It is generally recognized that even after employing all the science known to us and capable men with years of training, there remain hazards in the electroplating and metal finishing fields.

Consequently, in order to avoid misunderstandings, we are setting forth below conditions under which your material will be accepted by us for processing.

1. Whenever we are given material with detailed instructionsas to treatment, our responsibility shall end with the carrying out of those instructions. Type of material, tolerances, and specifications for processing shall be declared in writing prior to our processing.
2. Our liability for any cause is limited to thecost of direct labor and material of the product directly damaged by our processing or three times our processing charges on such material, whichever is the lesser. Charges for our services are based on this Policy limiting our liability.
3. Liability greater than that outlined in paragraph (2) above will be assumed by us, only when so agreed in writing by us. In such event a higher charge may be made for our services.
4. Parts, materials, etc. as processed by us shall be presumed to be accepted as satisfactory by you if we are notified of damages, shortages, or other discrepancies within ten working days of your receipt of the same. Rejected parts must be returned to us for rework. Further processing or assembly of rejected parts, materials, etc. by you or any other party shall constitute a waiver of any liability on our part.
5. Where operations or processes are performed by us are in the nature of “salvaging” parts or material, the work is accepted on a “best effort” basis and no liability shall attach to us unless previously agreed upon in writing prior to processing the job.
6. In the event that results of metal finishing operations are unsatisfactory due to metal imperfections, changes in grade or composition of materials, manufacturing and/or fabrication imperfections, usages for which the plating or other finishing operation was not reasonably designed, and similar variables over which we have no control, the customer would be required to pay the contracted amount for the finishing operation performed.
7. Once parts that have been processed leave our premises,we can no longer be responsible for those parts. The carrier, shipping company, or any individual that signs for, receives, and departs from our premises assumes responsibility for the parts/materialsreceived. If you desire insurance from a third-party carrier, beyond the standard amount, you must notify us before shipment. You will be responsible for any added cost this incurs.

We are sure you will agree with us that the conditions above set forth are realistic and reasonable and that acceptance of the material for processing subject to such conditions will permit us to continue to provide quality metal finishing at an economical price.